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2011-23 Online Public Records Software PurchaseRESOLUTION 2011-23 A RESOLUTION OF THE VILLAGE COUNCIL OF THE VILLAGE OF NORTH PALM BEACH, FLORIDA, APPROVING THE SOLE SOURCE PURCHASE OF LASERFICHE WEBLINK SOFTWARE AND SUPPORT SERVICES FROM MCCi TO PROVIDE ONLINE SEARCH AND RETRIEVAL OF PUBLIC RECORDS; AUTHORIZING AND DIRECTING THE MAYOR AND VILLAGE CLERK TO AMEND THE BUDGET FOR FISCAL YEAR 2010-2011 TO TRANSFER $10,904.00 FROM THE VILLAGE CLERK ELECTION EXPENSE ACCOUNT TO THE VILLAGE CLERK CONTRACTUAL SERVICE AND COMPUTER HARDWARE AND SOFTWARE ACCOUNTS TO FUND SUCH PURCHASE; PROVIDING FOR CONFLICTS; AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the Village Administration recommends the purchase of Laserfiche Weblink software and support services from MCCi to provide online search and retrieval of public records; and WHEREAS, the Village currently utilizes Laserfiche software and MCCi is the sole source of the add-on software component necessary to provide such access; and WHEREAS, the Village seeks to transfer unutilized funds from the Village Clerk's Election Expense Account to the Village Clerk's Contractual Services and Computer Hardware and Software Accounts to fund this purchase; and WHEREAS, the Village Council determines that approval of the purchase and budget amendment is in the best interests of the residents of the Village of North Palm Beach. NOW, THEREFORE, BE IT RESOLVED BY THE VILLAGE COUNCIL OF NORTH PALM BEACH, FLORIDA, as follows: Section 1. The foregoing `whereas" clauses are hereby ratified and incorporated herein. Section 2. The Village Council hereby authorizes the purchase of Laserfiche Weblink software and support services from MCCi in the total amount of $10,903.33, with $1408.93 to be expended from Account No. A4904-33491 (Village Clerk -Contractual Services) and $9,495.00 to be expended from Account No. A4904-66415 (Village Clerk -Computer Hardware & Software). In order to provide the necessary funds for these expenditures, the Village Council hereby approves a budget amendment for the transfer of the amounts listed below: Budget Amendment: • Account Descri tion Use Source General Fund: A4904-34912 Villa eClerk-Election Ex ense $10,904 A4904-33491 Village Clerk-Contractual Services $1,409 A4904-66415 Village Clerk-Com uter Hardware & Software $9,495 Total General Fund: $10,904 $10,904 Page 1 of 2 Section 3. The Mayor and Village Clerk are hereby authorized and directed to execute the budget amendment on behalf of the Village of North Palm Beach. • Section 4. All resolutions or parts of resolutions in conflict herewith are hereby repealed to the extent of such conflict. Section 5. This Resolution shall take effect immediately upon adoption. PASSED AND ADOPTED THIS 9th DAY OF JUNE. 2011. ,, l" (Village Seal) ~: ; MAYOR ATTEST~:~,n~.r, rr., , ~ ~~~ VILLAGE CLERK • Page 2 of 2 Executive Summary Laserfiche has been a resource for over 21,000 organizations since 1987. Laserfiche creates elegant document management solutions that help organizations run smarter. Dedication to customer-driven innovations has built a suite of products and services that address organization-wide business problems from executive, records management, and information technology and end-user perspectives. Laserfiche is a unified solution that manages all your organization's documents and records, regardless of location or media. Laserfiche strikes a balance between security and accessibility, protecting information while providing efficient access to keep staff working at maximum productivity. Please keep in mind the following competitive advantages of Laserfiche: ~ Digital Archiving- Digital archiving is the storage of paper and electronic documents in accessible electronic media with long-term preservation capability. It is cost effective because it saves physical storage space and it cuts media maintenance costs. Original documents can be stored off-site or destroyed as necessary. This simplifies the disaster recovery process by allowing you to backup documents on digital media and stores them off-site. o Business Process Automation - Laserfiche's Workflow functionality utilizes the Microsoft Windows Workflow Foundation and allows for automating approval processes, document routing, providing additional integration options, and much more.. a Records Management - Laserfiche's Records Management Edition meets the Department of Defense (DoD) standards, and .augments traditional ECM functionality by adding Records Management tools to manage retention, disposition, vital records, and much more. o Comprehensive Security- Laserfiche Comprehensive Security allows you to control the security of your documents on many levels. You determine what functions, such as scanning and printing, each staff member may use. Security features are easy to administer, records managers can administer most security functions without IT staff assistance. o User Friendly- Laserfiche is very easy to learn and use. It has a folder tree structure similar to Windows Explorer to make it easy to use. Your office can begin to scan and retrieve documents almost immediately after installation. o Intelligent Search- Laserfiche lets you search your documents based upon full-text search, index search, and document and folder name searches. The Laserfiche full-text search unlocks the contents of your documents; if you need to find a word or phrase within a document, the full-text search retrieves it immediately. There is not any other imaging software that allows you this many searching possibilities. a Web Access- Laserfiche allows you to publish your documents on the web with our WebLink software. You decide which documents you wanted published and WebLink publishes them on the web without having to use HTML programming. Users can then search the site to find the information they need using the Intelligent Search feature. d Integration- Laserfiche is able to integrate with current software and hardware on existing systems. o Service- Laserfiche understands the importance of a thorough support service. From technical help to the latest document imaging news, Laserfiche is dedicated to forming a lasting, complete service relationship. Should you- need technical assistance; a qualified professional will be available to help you. SERVICE OFFERINGS Product Description: Quantity Cost Total ECM SOFTWARE LICENSING LF Retrieval User 2 $250.00 $500.00 Document Management Software and Licenses Total $500.00 WEB TOOLS Weblink 1 $7,995.00 $7,995.00 Web Tools Total $7,995.00 ANNUAL SOFTWARE SUP_ PORT -BASIC LSAP Pro-rated 10 Months LF Retrieval User 2 $41.67 $83.33 Weblink 1 $1,325.00 $1,325.00 Annuol Support Total $1,408.33 For budgetary purposes, the Client should include an additional $1,774.50 in annual budget for renewal of LSAP for the above quoted software. MCCi PROFESSIONAL SERVICES MCCi Project Management Services Total Project Cost N/A $1,000.00 $10,903.33 PAYMENT & BILLING TERMS MCCi will invoice fifty percent (50~) of the total contract amount upon receipt of the signed contract. Balance of total project will be invoiced and billed upon completion of the proposed installation and training services. Sales Tax will be included where applicable. Payment will be due upon receipt of an invoice. There are no travel expenses as part of this project. To determine which services and products are included with your project, please refer to the Statement of Work above. SERVICE OFFERINGS MCCi prides itself in providing high quality professional services and support. Providing the most advanced level of tech support via the web, a-mail and phone, you can rest assured that MCCi will provide you with profession installation, training and support services. Our clients can rely on us to provide a continual flow of information through our technical bulletins and newsletters. MCC/ PROJECT MANAGEMENT SERVICES MCCi Project Management services include CDIA-certified MCCi professionals. The CDIA (Certified Document Imaging Architect) is awarded after a comprehensive and rigorous exam focused on a broad spectrum of document and records management objectives. MCCi administers these services and concentrates on defining business requirements and the deliverables that follow. Initial Implementation -The assigned MCCi Project Manager will perform a remote pre-installation solution development plan including configuration of security rules for the Client prior to installation and training. This consultation will include a review of current document organization and retrieval practices to determine desired indexing methods, as well as other basic system set up needs. Once this information has been gathered and provided to the MCCi project manager, the basic folder structure, document naming scheme, scheme, and template set-up will be configured prior to onsite training. Project Management Services may also be included for special projects, and remote training, as well as specific departmental needs. Future Implementations (additional software) - MCCi Project Management services may be included to provide remote training and/or installation, template creation, specific consultation needs such as securityset up, or others needs related to adding additional software and/or departments for the defined project. These services are included to ensure the Client is prepared for the final project implementation. GAP ANALVS/5 The MCCi Gap Analysis includes input by CDIA-certified MCCi professionals. The MCCi Gap Analysis is the study of the differences between two different information systems or applications, often for the purpose of determining how to get from one state to a new state. A gap is sometimes spoken of as "the space between where we are and where we want to be,"and the Gap Analysis is undertaken as a means of bridging that space. MCCi offers Gap Analysis to new and existing MCCi customers, both with similar deliverables. New customers may be totally new to Records Management/Document Management, or could be transitioning from one system to another. Either way, Gap Analysis not only serves the consulting needs of a project, but can also mitigate many risks that are inherent and in a new project. Risks such as scope creep, unforeseen needs (people, conversions, integrations, equipment), and unknown stakeholders, can be identified and cleared up in the very beginning of the project. Existing customers may consider Gap Analysis when looking to expand their system into other departments or enterprise-wide. It is also a great opportunity to investigate and report on how the system is being used versus how it was intended to be used -the result being a plan of action. Deliverables The Gap Analysis process involves determining, documenting and approving the variance between business requirements and current capabilities. MCCi takes it a step further by providing recommendations and an action. plan. The final deliverable is a report which will detail the following: SERVICE OFFERINGS • A summary of the current document flow path, with recommended changes/requirements • Equipment, software, and staffing recommendations • Storage needs for each department Recommendations on the timing of phasing in departments (based on needs/complexity) • Implementation plan The amount of time/cost of a Gap Analysis is dependent upon the system size and number of departments to be involved. l_ASERFICHE BASE SOFTWARE TRAINING SERVICES The client is provided with either instructor-led hands-on training ortrain-the-trainer training in the operation of the Laserfiche Software and Plug-ins, and the scope of all training services to be performed is notated in the Statement of Work. Below are some sample outlines based on user-roles and system modules: System Administration Training o Client and Server Installation Procedure o Users and Groups-Active Directory ~ Security a Templates fl Tags 4 Document Relationships o Records Management Volumes fl System settings o Backup Procedures o Troubleshooting Procedures a Technical Support Overview Full User Training o Introduction to Laserfiche Folders and the Folder Browser a Scanning and Importing a OCR and Full Text Indexing o Document Display o Index Card/Templates o Document Retrieval by Index Fields or Text (Searching) a Annotations o Extracting a Document from LaserFiche © Briefcasing and Migrating Documents a Customize Laserfiche o Volumes o Security © Advanced Features -Plug-ins Records Management Module Training SERVICE OFFERINGS * Please note that client should have full knowledge of internal records management policies and have prior experience in records management. fl Record Series a Record Folders o Document Links a Versioning o Security Tags Q Vital records Cutoff criteria Cutoff eligibility a Retention Period a Disposition Actions o Hold Period o Time Dispositions o Event Dispositions p Interim Transfers o Final Disposition a Destruction o Permanent Records Accession a Freezing Admin Console Setup for Records Management a Cycle Definitions Setup a Locations Setup © Retention Schedules Setup fl Cutoff Instructions Setup LASERFICHE WORKFLOW CONFIGURATION TRAINING MCCi will work with the Client to configure a single defined process based on an agreed upon Measurement of Success (MOS). Client Deliverables o Provide MCCi with a mapped out/narrative of specified business process p Define each resource and activity of the business process a Define the Measurement of Success in conjunction with MCCi o Appointment of Workflow Configuration Administrator o Metadata requirements a Sample reports from this process o IT resources o Test Database MCCi Deliverables o Up to 2 days onsite with an MCCi Project Manager o Install and integrate Laserfiche Workflow with current Laserfiche system a MCCi project manager to collaboratively identify the MOS o Workflow process based on defined MOS o Define and set up metadata structure to support the specified workflow process SERVICE. OFFERINGS o Offer best practices in security to support the specified workflow process o Project Management services up until MOS signoff o Workflow Managed Services for up to 30 days past MOS signoff date o Workflow Configuration Administrator Training a Workflow definitions report -initial and editable draft Measurement of Success (MOS): Based on MCCi's experience, apre-requisite for providing and/or receiving consulting services is to jointly define an attainable MOS. The MOS is intended to address the desired outcome of the workflow configuration and will be based primarily on the defined resources/activities provided by the client. Atypical initial workflow configuration falls within scope listed below. If these levels are exceeded the business process will be broken down to stay within the scope of services to be offered herein. Process Symbols Maximum of 10 Decision Gateways Maximum of 10 Interaction with external data sources None Interaction with external data sources is not funded through this package Document instance per process action 1 Bulk processing is not funded through this package Custom Scripts None Custom Scripts are not funded through this package. Workflow process must lend itself to configuration within the Laserfiche Routing, Laserfiche Activities and General Activities of the Workflow Designer Toolbox. MCCi's Laserfiche Workflow Configuration Training service is designed to be highly collaborative. The primary end goal is for the client to have a trained Workflow Configuration Administrator and an initial business process (or one portion of a complex process) configured based on the defined MOS. As a prerequisite, the client's Workflow Configuration Administrator should be a business process savvy individual with good technical skills. This is the person tasked with handling future workflow configurations, including any modifications needed to the configuration of the specified business process. LASERflCHE WORKFLOW CONFIGURATION TRAINING -TRANSPARENT RECORDS MANAGEMENT Measurement of Success (MOS) for this service is configuring Laserfiche Workflow to facilitate Transparent Records Management for one department and up to four document types. Transparent Records Management: Automatically classifying documents as they are created and route document to appropriate records series/record folder resulting in automatic calculation and assignment of cutoff and disposition eligibility dates. Folder structures are separated and created in the repository for records managers and non-records managers. Using entry access rights, the records management layout will only be visible to records managers and the document management layout will only be visible to non-records managers. Administrators will be allowed to see both. Using Laserfiche Workflow 8, the process of classifying and filing records can be automated with security providing document access to both types of users. Client Deliverables SERVICE OFFERINGS d Appointment of Workflow Configuration Administrator 4 IT resources fl Laserfiche Records Management Edition 8.x o Laserfiche Workflow 8.x o A strong understanding of Laserfiche's records management and document management tools, terms and concepts, especially with regard to Laserfiche security. MCCi Deliverables o Up to 2 days onsite with an MCCi Project Manager o Configure Transparent Records Management according to the MOS o Workflow process based on defined MOS o Define and set up metadata structure to support the specified workflow process o Offer best practices in security to support the specified workflow process o Workflow Managed Services for up to 30 days past Transparent Records Management implementation o Transparent Records Management Workflow Configuration Administrator Training o Workflow definitions report -initial and editable draft Measurement of Success (MOS): Atypical initial Transparent Records Management workflow configuration falls within scope listed below. If these levels are exceeded the business process will be broken down to stay within the scope of services to be offered herein. Process Symbols Maximum of 10 Decision Gateways Maximum of 10 Interaction with external data sources None Interaction with external data sources is not funded through this package Document instance per process action 1 Bulk processing is notfunded through this package Custom Scripts None Custom Scripts are not funded through this package. Workflow process must lend itself to configuration within the Laserfiche Routing, Laserfiche Activities and General Activities of the Workflow Designer Toolbox. MCCi's Transparent Records Management Workflow Configuration Training service is designed to be highly collaborative. The primary end goal is for the client to have a Transparent Records Management process configured based on the defined MOS. As a prerequisite, the client's Workflow Configuration Administrator should be a business process savvy individual with good technical skills. This is the person tasked with handling future workflow configurations, including any modifications needed to the configuration of the specified business process. LASERFICHE WORKFLOW MANAGED SERVICES MCCi's Workflow Managed Services package is apost-implementation service, and is designed to assist the client's Workflow Configuration Administrator with ongoing consulting and configuration needs. Workflow Managed Services may be used for the following: SERVICE OFFERINGS fl Additional Workflow Set Up Consultation - MCCi continues to consult and make recommendations on best practices for modifying existing /creating new workflow configurations. o Additional Remote Training - MCCi offers additional training for the client's Workflow Configuration Administrator. This is ideal for refresher training, as well as for new personnel in the event of turnover. d Ongoing Security Consultation - Laserfiche security plays a much larger role when business processes are being automated by Laserfiche Workflow. MCCi assists the client's Security and Workflow Configuration Administrators to offer security best practices to align with workflow configurations. o Leveraging existing system(s) - MCCi will help identify more efficient ways of utilizing the Laserfiche product suite, as well as how to leverage other systems and the related data contained therein. o Meta-data consultation -Various meta-data objects must be created/modified to match up with specific workflow needs. MCCi will consult and help identify meta-data needs. o Expiration & Additional Services - MCCi's Managed Services is an annual package and will expire on the same date as your SAP plan. Not to exceed The service can also be adjusted for any additional hours needed. o Remote Access Support -Managed Services are delivered remotely. Remote Access Support allows our helpdesk staff to access your machines remotely to resolve problems faster. The use of Remote Access Support saves you both time and money by reducing the delays in resolving software issues without costly on-site visits. AFFINITY INTEGRATION CONFIGURATION $i TRAINING Includes: - Configuration of integration for up to one department within one application - `?rain the trainer" to empower the client to configure other integrations - All services are conducted remotely, unless an MCCi representative is onsite for other implementation needs and onsite time permits Client Deliverables o Application to be integrated with must meet Affinity requirements o http•//www umdata.com/DataNOWAffinity/reguirements.html o Testing - A test copy of Affinity is available prior to purchase. Client is responsible for testing to make sure needs are met prior to purchase o Assistance in defining the Measurement of Success (MOS) o IT resources -Appointment of Affinity Administrator o Laserfiche metadata requirements MCCi Deliverables o Install and integrate DataNow Affinity within current Laserfiche system environment pursuant to the Affinity requirements o Assistance in configuring integration for up to one department within one application o At a minimum, if certain data fields cannot be mapped, MCCi will set up Affinity as an image enablement toolbar o MCCi project manager to assist with defining the MOS o Affinity integration configuration based on defined MOS a Define Laserfiche metadata structure to support the specified integration SL'RVICE OFFERINGS o Define Laserfiche security to support the integration o Project Management services up until MOS is met ~ Managed Services for up to 30 days past MOS fl Affinity Administrator Training Measurement of Success (MOS): Based on MCCi's experience, apre-requisite for providing and/or receiving consulting services is to jointly define an attainable MOS. The MOS is intended to address the desired outcome of the Affinity integration configuration and will be based primarily on the type and capabilities of the application to be integrated with, along with how related data should be organized in the Laserfiche system. MCC/ LASERFICHE ARCHIVE SERVICES BY MUN/SCAN Laserfiche Archive Services are implemented by MCCi's MuniScan department. The service is designed to populate a client's new Laserfiche system with a subset of back-file records, which heightens the system training experience by having a great example to follow. To experience the complete benefit, it is recommended that Laserfiche Archive Services be completed prior to the initial system implementation. While one of MCCi's IT Project Managers consults with the client on the setup and configuration of Laserfiche, a MuniScan Project Manager will assist in determining the scope of the Laserfiche Archive Services based on budget, file types, quantities, indexing requirements, and the file structure desired. Laserfiche Archive Services helps to ensure a successful Laserfiche implementation and a high adoption rate from the very beginning of the Laserfiche project. MCCi will scan documents using an interface that provides a wide variety of image output formats to allow for easy integration into your current records management system. These image formats include TIFF, JPEG, PDF, Laserfiche, etc. MCCi utilizes slip-sheets to determine document breaks and indexing information. The slip-sheet is created by MCCi to accommodate your organization's indexing needs. Once MCCi has received documents for scanning, the following process will occur according to the terms laid out in MCCi's pricing proposal and may vary according to services selected: Pre-Scanning Consultation - APre-Scanning Consultation will be scheduled via a telephone conference after receipt of signed contract. This consultation is designed to go over the following: the signed contract and terms, folder structure, current searching methods, document naming. scheme, slip-sheet customization, document preparation requirements, and document shipment and/or pick up. Document Preparation -The process of document preparation begins with removing any materials that may prohibit the document from being fed through the scanner (i.e. Removal of documents from file folders, Removal of staples, paperclips, tape, clips, etc) and is described as Document Preparation. Upon completion of scanning, MCCi will organize the documents into their original order as received from the Client. Documents attached together by devices, such as staples and paper clips, will not be reattached. Documents filed in folders, will not be re-inserted into those folders if MCCi uses separator sheets (all files and folders will still be kept in order). The process of reattaching devices and/or re-inserting files into folders is described as Document Re-Preparation and offered in addition to Document Preparation only if requested by the Client. Document Organization & Indexing -Based on the scope of the project and outcome of your Pre- Scanning Consultation, MCCi will organize and index your documents. This will enable them to be searched and organized by three different methods. The first method includes organizing your documents in a tree-like folder structure, similar to Windows Explorer. This provides a visual method to store and locate your documents. The second method involves the use of electronic SERVICE OFFERINGS template cards. These templates contain unique information pertaining to that particular document. Once a template layout has been agreed upon, no changes can be made once the job has already been started. The third method includes running a process called optical character recognition (OCR), allowing for full-text indexing and searching capabilities. The OCR process converts printed words into alphanumeric characters dependent upon font and paper quality. This enables each occurrence of an OCR'd word to be searched and retrieved. Microfilm, Maps, and Handwritten documents will be searchable by keyword index only (via template card). Document Cluality Control - MCCi performs a thorough quality control process after the job has been completed. Each scanned image is inspected for quality, legibility, and accuracy. Steps are taken to ensure each document has been captured, the quality of the scanned image is comparable to the original, and all manual indexing errors have been corrected. MCCi cannot be accountable for records not reflected in original inventory report as provided by Client. MCCi will correct only those discrepancies reported within 90 days after delivery of hard copy materials. Document Transportation -The client is required to package all materials per MCCi's instruction prior to delivery of materials to MCCi facilities. If the client chooses to utilize MCCi's pickup and delivery service (offered in select states), pricing is based on picking up the entire project described in the scope of services in one shipment. If additional trips are required due to the Client not having all the documents ready for pickup, additional charges will be applied. If the client chooses to ship via a certified carrier, the client incurs all shipping costs. BUSINESS PROCESS ANALYSIS MCCi will work with the Client to document a current business process. By interviewing process stakeholders and documenting facts and feedback, MCCi is able to deliver a comprehensive report. This level of engagement is typically done as a needs analysis exercise prior to attempting to automate an existing business process. Client Deliverables ~ Assignment of a Project Manager who will be responsible for: o Acting as the main point of contact for MCCi. o Identifying and providing contact information for process stake holders o Coordinating and scheduling site visits so that stakeholders are aware and set aside the appropriate amount of time to focus on working with MCCi o Coordinating and scheduling conference calls/web meetings between process stakeholders and MCCi as part of the document review process o Facilitating access toany/all resources needed for a thorough analysis Full participation by all process stakeholders in the interview, review, and finalizations stages MCCi Deliverables o Introductory call: Share contact information, and review scope of project o Stakeholder Interviews: Up to 2 days onsite with Business Analyst o Conduct workshops and interviews with customers o Document Business Processes on whiteboard during workshops and interviews a Business Process Report Drafting & Review: Up to 30 hours o Draft a Business Process/requirements document o Review document with customers and make revisions where necessary. o Business Process Report Delivery: Up to 1 day onsite with Business Analyst o Onsite review and presentation of finalized report o Editable copy of Business Process Report for future use SERVICE OFFERINGS RECORDS MANAGEMENT CONSULTING When moving to an enterprise wide Electronic Records Management System, it is important for a Records Program and Records Policies to be in place beforehand. MCCi's Records Management Consulting service focuses on revision and/or creation of such programs and policies. If needed, the service should be completed prior to implementing MCCi's Laserfiche Records Management module. Pricing is dependent on the level of service needed and can be determined by setting up a meeting with MCCi and the appropriate Records Consultant. Services cover a broad spectrum to include designing records management plans, designing systems, identifying records eligible for destruction, assisting with legal compliance, providing training and nearly any other records and information related service requirement. ELECTRONIC DATA MIGRATION MCCi has the capability to migrate the Client's legacy data and provide the Client with the migrated data on CD/DVD/Removable hard drive in the desired format according to the specifications listed. SOFTWARE DESCRIPTIONS To determine which products are included with your project, please refer to the Statement of Work LASERFICHE PLUG-INS Laserfiche Plug-Ins, Utilities, and Tools MCCi can provide additional Laserfiche Plug-ins Utilities, & Tools software. Laserfiche offers a selection of add-ons and development tools designed to let you tailor Laserfiche to meet your needs. Certain Plug-Ins may be bundled differently based on the Laserfiche platform. Laserfiche Botch Processing Tools 4 Laserfiche® Quick Fields'"" automatically captures useful information from paper and electronic documents and organizes it for fast retrieval. Quick Fields transforms data capture from a costly and labor-intensive operation into an efficient process by collecting precise pieces of information from the masses of unstructured data flowing into your organization. Quick Fields improves the speed and accuracy of data capture while giving authorized staff instant access to the information they need to work effectively. Bar Code Validation Package -The Bar Code add-on reads bar codes on a specified page in the document. The value returned by the bar code process can be used to identify a page, populate a field, determine the document name, or determine where the document will be stored. Bar Code is very powerful when combined with Real Time Lookup. Supported barcode formats:. Codabar, CODE 39, CODE 128, EAN 8, EAN 13, Interleaved 2 of 5, UPCA, and UPCE. a QF Real-time Look up Validation Package: Lookup populates template fields and validates metadata by retrieving data stored in third-party databases and other applications. a QF Zone OCR Validation Package: Images that contain clearly printed or typed information can be converted to text files through a process called OCR (Optical Character Recognition). Once text has been extracted from an image, it can be sent along with the image to the repository. Once the document has been imported into the repository, the extracted text will be associated with the corresponding image in the document. The International Zone OCR add-on will scan a zone on an image for text. Only text found within the zone will be extracted. The data returned by this process can be used to identify a page, populate a field, determine the document name, or determine where the document will be stored. The International Zone OCR add-on can be installed when Quick Fields is first installed or after it has already been installed. a Laserfiche Import Agent: Laserfiche Import Agent is a capture tool that can bring files into a Laserfiche repository from the Windows file system. Any file that can be stored in Laserfiche can also be imported via Import Agent. What's more, Import Agent allows for scheduled and selective imports, so that users can set up specific criteria for what gets imported when. Import Agent can create fully OCR'd and indexed documents complete with template information and filed in the repository. QF Forms Alignment: automatically repositions scanned documents to match a master form, correcting for scanning errors and improving data extraction. QF Document Classification: designed for clients who deal with multiple forms, and will recognize and process multiple document types. QF Auto Stamp/Redaction/Bates Numbering -The Bates stamp option is a document auto- numberingannotation option SnFTWARE DESCRIPTIONS a QF Optical Mark Recognition: detects handwritten information, including marks on surveys, tests and ballots. a Quickfields Agent: enables administrators to schedule forms processing around the clock and run 4uick Fields sessions without operator intervention, reducing labor costs and optimizing business processes. o QF Forms Identification: automatically recognizes the form or document based on its overall structure, even in the absence of bar codes, form data or other distinguishing information. a QF Forms Extractor: removes form outlines to isolate data for more accurate capture. a Laserfiche ScanConnectT"': allows ISIS scanning. A collection of ISIS scanner drivers is included with Laserfiche ScanConnect. These drivers allow images to be scanned through supported scanners. ScanConnect 7.x is can be purchased as an add-on to both Laserfiche scanning and Quick Fields. fl Laserfiche Snapshot'"" Laserfiche Snapshot can generate, images and text from an electronic file (e.g. a Word document, a web page, a text editor, etc.). The files generated by Laserfiche Snapshot capture the content of the electronic file at the time that it was processed. In other words, they represent an accurate portrayal of an electronic file at a given point in time. The images and text created from an electronic file are then stored in a Laserfiche repository. As you can see, Laserfiche Snapshot can be used as a tool to archive a particular version of an electronic file. Laserfiche Snapshot can process any electronic file that can be opened with a Windows application that has printing capabilities. This feature is automatically included with every Full User purchase. o OCR Scheduler for Laserfiche is a tool developed by MCCi and provides a simple and effective way to mass OCR documents in Laserfiche. It allows administrators to configure multiple OCR sessions. Sessions are created based on selecting folders.within a specific Laserfiche Repository and scheduling the time to begin the OCR process. Benefits: o Efficiency: Clients can schedule the tool to perform the OCR function, rather than tie up machines during the normal working rhythm. o Support/Search Content: Leaving the responsibility in users hands to conduct OCR can lead to incomplete processing. The tool provides assurance that everything in need of OCR is being addressed without end user interaction. Requirements: ^ Laserfiche Server Versions: 8 (runs as a service) ^ Laserfiche Client version 8 is required ^ Laserfiche Licensing Recommendation: 1dedicated LF Named User license ^ Windows Operation Systems: 32 & 64 bit ^ Does not support OCR for Electronic Documents. Distribution Plug-Ins o Laserfiche WebLink'"" the WebLink module publishes select documents in a Laserfiche repository to an intranet or the Internet in read-only form. Documents can be made available through the Web almost instantly, and users need only an Internet browser in order to access them. Built on ASP .NET, WebLink can be customized to match the look and feel of an organization's Internet or intranet site. Laserfiche WebAccess Laserfiche Web Access is a Web browser-based thin client offering virtually all of the document management capabilities of the standard Laserfiche interface. Web Access allows your IT staff to roll out high-volume Laserfiche access without increasing your organization's application support burden. Authorized users organization-wide enjoy simultaneous access to documents, whether they are using the corporate intranet or logging in from a branch office. SnFTWARE DF,SCRIPTIONS Laserfiche PIusTM' Laserfiche Plus allows the information stored in a Laserfiche repository to be portable. Laserfiche documents published by Laserfiche Plus can be viewed by anybody, regardless of whether they have Laserfiche installed. If these portable Laserfiche documents are sent to a company or site that already has Laserfiche installed, then that organization can also choose to attach those documents to their repository. This software prepares a copy of the Laserfiche files (images, text, electronic files, annotations, templates and field data) for burning directly to your removable media or to a temporary directory. Choosing to publish to a temporary directory allows you to write it to your removable media at your convenience. Laserfiche E-Mail Plug-in'"" allows instant electronic document distribution via standard MAPI- compliant e-mail applications. This feature is automatically included in every Full User and Retrieval User license purchase. Workflow& Process Automation a Laserfiche Workflow: Efficiency and accountability-enhancing document routing, a-mail notification and audit trail reporting. Q Laserfiche Audit Trail Modules: Three levels of audit reporting to address your specific regulatory compliance and security needs. The Starter Edition tracks basic events that occur in the repository and that involve accessing, modifying or exporting data. Basic events include creating, editing, printing or deleting documents, creating annotations, and assigning metadata. 4 The Standard Edition builds on the Starter Edition by tracking additional security- and access- related events. This edition can also track unsuccessful attempts to perform an action, such as failed attempts to access or print documents. The Advanced Edition meets the needs of organizations in the most highly regulated environments. It includes all the functionality of the other two editions, and also tracks many more events including password changes, the creation or modification of users and groups, and . changes to repository-wide settings. It can also track all the searches users perform, require users to enter reasons for performing certain actions, and automatically add watermarks to printed documents. Laserfiche Integration Plug-Ins a LF Integrator's Toolkit: Tools & documentation necessary for customizing Laserfiche LASERFICHE THIRD PARTY PLUG-IN OFFERINGS Integration o DataNow Affinity Integration- DataNow Affinity brings the power of Laserfiche document management to the applications you use most. Document searches can be reduced to a single click of a button. New documents can be added to your Laserfiche repository without manually entering template field values, file names, or folder locations. Affinity truly makes Laserfiche feel like part of your business software p LF Integrator GP - LF Integrator empowers Great Plains users to scan, search and link supporting documents in Laserfiche document management applications directly from the Great Plains menu bar. Link the document and workflow management power of Laserfiche with your current Great Plains implementation. LF Integrator AutoCAD - LF Integrator for AutoCAD allows you to store AutoCAD drawing files or associated documents in Laserfiche, including embedded cross reference files, directly from the AutoCAD menu. Launch Laserfiche scan or search modules using the drawing file for template or SnETWARE DESCRIPTIONS search criteria, or create a Laserfiche document template using the fields from any AutoCAD drawing title block with a single click. GeoDocs: GeoDocsT"" is a web-based software that seamlessly integrates ESRI ArcIMS (soon to be ArcGIS Server) and Laserfiche. Utilizing robust search capabilities, users of GeoDocs can access digital documents stored in a Laserfiche repository from within the web-based GIS program and vice versa, access spatial information stored in a GIS from within the Laserfiche web client. Email Archival TrustedEdge (email and document archival)- The Trusted Edge® Solution automatically captures, classifies, and manages unstructured information created, accessed, and stored at the network's "edge" - on laptops, desktops, and file shares -where 80% of documents are created and stored. Following a Trusted Edge deployment, organizations can proactively apply enterprise-wide policies to desktop information and email at the point of creation and use -and manage content based on centrally-defined business rules. Furthermore, by intelligently identifying, classifying, and securely routing critical email, documents, and files to their appropriate location with the enterprise content management or records management platform, Trusted Edge improves retention compliance, mitigates litigation risk, and reduces enterprise storage costs. With its rich set of policy management and information management features, Trusted Edge is leveraged by organizations as a unified platform which can be deployed as the foundation for numerous enterprise solutions including: Electronic Forms LincDocs (Electronic Forms)- LincWare's LincDoc family of eForm creation and document automation tools empowers businesses and government organizations to better serve their customers and constituents, reduce costs and better leverage bottom line critical information. LincDoc data complies with existing systems through features like network-wide interconnectivity, document repositories, version control, business-logic driven data entry, Laserfiche interface, database integration and Word- and PDF-based document authoring. Physical Records Management a Infolinx (physical records management software) -Infolinx provides both custom and commercial- off-the-shelf records and information management system software and professional business services to manage critical business documents. Infolinx seamlessly integrates barcode and Radio Frequency Identification (RFID) technology, physical file and electronic record tracking, retention schedule management, color-coded label printing, and document imaging into an integrated, intuitive, and user-friendly records management application. TECHMCAL SUPPORT When you become a client of MCCi, you gain much more than just a new product. You gain a relationship between our staff and your organization to make your product implementation successful and the usage of your product an enjoyable experience. In order to make this possible, MCCi offers both Proactive and Technical Support. PROACTIVE SUPPORT MCCi assigns each account with a Regional Account Executive and an internal Account Manager Team. You will have already worked with your Account Executive in the pre-project phase and they will continue to support you. Your Account Executive will provide a local presence and contact information should local meetings be necessary. The Account Executive also assists in pre implementation processes. Your Account Manager will assist in managing ongoing support through the life of the product. MCCi believes in a proactive support methodology and it is the Account Managers' role to insure this ongoing communication with clients. Your Account Manager will be in touch throughout the year to discuss optimal system usage and ensure client satisfaction. Items discussed may include, but are not limited to: o Identify any needs that could easily be addressed with the current system. o Provide resource for question and answer, best practices, how other customers are using the system with use of documented case studies, Listservs, support center, etc. n Provide continued education for existing and new users within the organization through the use of webinars, seminars, workshops, users group, and more. Annual review of current system configuration o Dedicated sales support staff for pricing inquiries and budgetary information o Annual support renewal notification to ensure your renewal process is timely and accurate Educational Resource Definitions • Case Studies- MCCi works with our clients to put together narrative accounts of specific usages of MCCi solutions in their organization. Specific departments, document types, integrations, etc. are noted to allow other users to learn from the information. • MCCi Listserv- MCCi has created a Listserv for specific types of system customers. A Listserv is a creative use of a=mail, which provides a means for End Users to share information on a common interest. Members are able to communicate with peers thru a single a-mail. Uses of the Listserv may include fielding requests about system usage, as well as best practices. • Support Center-This resource is a compilation of white papers, best practices, and information for system users all in one location. Through the support center, users can also submit and check the status of their support tickets. • Webinars- MCCi conducts monthly webinars on different topics promoting more efficient system usage. User webinars are also offered on more specific topics related to products, concepts, departments, etc regarding the usage of your system. These are done through the web and are a convenient way of staying informed on the newest technologies available. • Seminars- MCCi conducts seminars on different topics to help educate new and existing end users throughout the year. They are usually located at a host site of an existing customer. These can also be offered at current client's locations to invite departments to learn more regarding their current system. • User Groups- MCCi offers annual user groups to keep end users trained on the newest versions and products. These are geared to both users and administrators of the system. TECHNICAL SUPPORT TECHNICAL SUPPORT The Laserfiche Software Assurance Plan (LSAP) helps preserve your investment and extend the benefits of your original purchase by providing you access to the assistance needed to ensure that you maximize system uptime. You have access to a toll free line to call for technical support or submit tickets online through our support center. When you subscribe to the LSAP you receive the following benefits: • 100% upgrade credit for your existing software (in the event of an upgrade) • Free software updates for your current system • 24hour FTP and website access which includes the MCCi Online Support Center Technical bulletins and newsletters MANAGED SERVICES MCCi Managed Services are strongly encouraged to be included with every support renewal and provide the client with a discounted hourly rate by purchasing an advanced block of services per year based on the products purchased. Managed Services can be used for the following professional services: o Additional Training -additional training, via web conferencing, can be conducted to train new users on the use of the system or as refresher training for existing users. o Additional System Set Up Consultation -MCCi offers additional consultation that includes recommendations on best practices for adding additional departments, additional types of document etc. to your current system. o Remote implementation of software updates -While the standard SAP plan covers free updates for software, implementation of those updates is sometimes overlooked. With the addition of our Managed Services, MCCi is at your service to directly assist in implementing software updates such as minor updates, quick fixes or point releases. Major software upgrades may or may not be covered and should be discussed with your Account Management Team. o Annual System Review & Analysis -Upon request, MCCi will access your system to review and analyze how your organization is using the system, identify discovered potential problem areas and make recommendations for better use of the system. This analysis is designed to be implemented 6 months after the initial Software installation, and should be performed annually after that date. This is an optional service that will be completed only if requested by the Client. o Remote Access Support -Remote Access Support allows our helpdesk staff to access your machines remotely to resolve problems faster. The use of Remote Access Support saves you both time and money by reducing the delays in resolving software issues without costly on- sitevisits. o Expiration & Additional Services -MCCi Managed Services is an annual package and will expire on the same date as your SAP plan. MCCi does provide continued technical support for all MCCi applications. Technical support is provided via email or telephone during normal business hours of 8:00 AM to 6:00 PM EST. Clients can designate several individuals who are to be the technical support contacts. Those individuals may contact MCCi at any time for technical support. There is no limit on the number of technical support calls that can be made. Adjustments in annual support rates may be made to coincide with current U.S. inflation rates. RECOIMMENDED MINIMUM HARDWARE REQUIREMENTS MCCi will provide necessary consultation as to the compatibility of current hardware with the Laserfiche System. Changes and recommendations will be made at the time of consultation. See system requirements below. Please keep in mind that these are the minimum system requirements. Scanning Station PC: OS: Windows XP Professional (Service Pack 2 or later), Windows Vista, Windows 2003 (Service Pack 1 or later), or Windows Server 2008 CPU: 2.4 GHz processor or faster Memory: 1 GB RAM or more Communications: TCP/IP Web browser: Internet Explorer 6.0 or higher Client: OS: Windows XP Professional (Service Pack 2 or later), Windows Vista, Windows 2003 (Service Pack 1 or later), or Windows Server 2008 CPU: 1 GHz Processor or better, Performing OCR: Dual Core 2.4 GHz or faster processor Memory: 1 GB RAM or more Communications: TCP/IP Web browser: Internet Explorer 6.0 or higher Server: OS: Windows Server 2003 (Service Pack 1), or Windows Server 2008 CPU: Dual Core Processor, 2 GHz Processor or better Memory: 2-4GB RAM Communications: TCP/IP Database Management System Avante SQL or Rio SQL: Microsoft SQL Server 2005 (Service Pack 3 or later), Microsoft SQL Server 2008 (Service Pack 1), Oracle 9i Release 2 (9.2.0.8+), Oracle lOg (10.2.0.4+), Oracle llg (11.1.0.6+) Avante SQL Express: Supports MSDE (Service Pack 3 or later) and Microsoft SQL Server 2005 Express Edition (Service Pack 2 or later). Note: Oracle or Microsoft SQL Server must be purchased separately. You must additionally purchase enough licensing for your DBMS to support your Laserfiche installation. Weblink Public Portal: OS: Windows Server 2003 with IIS 6, Windows Server 2008 with IIS 7 CPU: 2.8 GHz or faster processor Memory: 1 GB RAM or more Viewer: Web Browser (minimum versions): Weblink is best viewed using Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Firefox 2, Firefox 3, Safari, Chrome, and Opera. Laserfiche RIO version licensing specifics: Public Portal is sold per Laserfiche application server, per processor. It allows unlimited read-only connections to that Laserfiche Server, as many as the machine can handle. The Public Portal License allows unlimited connections, however a large numbers of connections may affect Laserfiche Server performance (one processor can handle roughly 100 to 150 concurrent retrieval connections). You must have one Public Portal License for each CPU on the Laserfiche Server computer that Weblink will connect to, or you must have actual-processor or multiprocessor license for a Server computer with two or more processors. Public Portal Licenses may only be used with Weblink; they are not available for other applications. Scanners: Must utilize ISIS drivers to be compatible with Laserfiche ScanConnect software. MCCi also recommends confirming scanner compatibility by referencing the most up to date Laserfiche published supported scanner list at htto://laserfiche.com/static/Resources/scan list. html. The terms of this agreement shall remain in force and effect for a period of ninety {90j days from the date appearing below, unless accepted by the Client. Submitted by: MCCi, a Limited Liability Company Date: May 25, 2011 By: {Signature) can I~t 5~~ ~ ~~esrd (Printed Name & Title) ~~~ ~: Witness: ~,. (Signature) Noted Items Accepted by: NORTH PALM BEACH, FLORIDA Date: ~~/l/L~- / j ~l~ ey: {Signature) (Printed Name & Title) ~- Witness: ~~~_3~ '~~Crli (Signature) {printed Nam & Title) MCCI, a Umked Uebilky Comparry end subskffary of MUNICIPAL CODE CORPORATION, whkh b duly organised end existing underthe laws of the State of Florida, hereinafter referred to m MCCI, hereby offers the leserflche Software & Service to NOIDN PAULA BFACN, FLORIDA according to thefoilowing terms end condkbm. LASERFICHE SOFTWARE UPGRADE When software b upgraded, the old copy of the software must be returned and will no bnger Ire a valid copy. Proof of previous purchase h required to receive upgrade. Upgrade cradle applied towards new purchase is 100%of original software purchase price. The difference between the new system (server, full and retrieval users) price artd the old system (server, full and retrieval users) price must be greater then or equal to 10%of the new system prke. Otherwise, a minimum software upgrade edJustmeM will be applied to compty wkh the 10%price dFfference requirement. One year of LSAP must be purchased for new products when upgrading. LSAP of the odglnal product will not be credked. However, remaining months of SAP can be applied towards the new purchase of one year of LSAP forthe new products. SOFTWARE ASSURANCE PACKAGE (SAP) Software Support is provided by MCCI and the manufacturer. MCCI act es 1° tier support and works wkh the manufacturer at a 2"0 tier level when needed. MCCTs Software Assurence Packages include: Access ro software point release updates, Telephone or E-Mail support for software related issues, 7R-hour FfP and web site access, technical bulletin and newsletters. Adjustments in annual support rates may be made to coincide with current U.S. Inflation rates- any increase will not exceed the cumulative increase in the Consumer Price Index (CPI) occurring since the last price increase. Airy updates requiring shipment of software require CIieM to pay shipping costs. Customers may contort MCG support via MCCTs Online Support Center, email (supportLa~mccinnovations.coml, or telephone 866-962.0464. Support is available Mondayfriday (excluding major holidays) from 8:00 a.m. -6A0 p.m. EDT. SERVICE LEVEL AGREEMENT (S!A) MCCI s SLA is offered in addition to the Sohware Assurance Package. k is required in some cirwmstances, and offers the customer escalated response times depending on the severity of the support issue, as well es extended support hours and many other addtional benefits. The SLA dxumentation is readily available upon request. MCG SOFTWARE CUSTOMQATIONS The customer may elect to contract wkh MCCI to customize the standard sokware. As standard software rs upgraded, any customizations performed will require support in the form of updating through our Integration Support Assurance Program (ISAP}. ISAP must be wrrent to receive updates to the Integration M no additional charge. Otherwise current hourly rates will apply. Upgrades toaxisting programs, or the acquisition of new programs from vendors otherthan MCCI, may have an effect on customizations made to the software by MCCI. MCG wig not be held responsible k upgrades or changes made by the customer or another vendor or application preclude the operation of MCCys wsromizations. CLIENT SOFTWARE CUSTOMIZATIONS The client may also choose to customize their software iMemalty, wkhout MCCys help. MCCI is not responsible for any damages caused by the users customizatbn of the software. MCCI will not be held responsible for correcting arty problems that may occurfromthese customlzatiorrs. Routine updates to the software may affect any custombations made by the user. t MCCI s help is required to correct update anV customizations made by the client, appropriate charges wig apply. CLIENT INFORMATION TEClWOLOGYAsSISTANCE In order for MCG to excel in wstomer service, the client must provide timely access to technical resources. The client must provide adequate technical support forallMCG insulation and support services. Mthe client does not have'in-house"technkal suppoR,kis the client's respomibilky to make available the appropriate IMormation Technoksgy resources/coreukaM when needed. SOFTWARE INSTAWlTtON MCCI will Install all software outlined herein. M additional software is needed to bring the ske upto specification, customer will be billed accordingly. SRE PREPARATION The CIieM ske should be ready for imtaliatian according to specifkations outlined within the Hardware section Irsted below. If ske k not prepared and resoles in cancellation, delays, or rescheduling of an insulation after MCCI has made travel arrangement, the client may incur expenses due to cirwmstarxes such as non-refundable airline tickets, treining/install charges, hotel reservations, rental cars, etc. ARCHIVE SERVICES BY MUNISCAN TERMS AND CONDITIONS DOCUMENTSTORAGE: MCG's farilkies contain secure rooms for hardcopy "work in progress" document storage that are designed to prevent damage from nature) disasters. MCCI will arrenge for the return of hardcopy documents to the client after completion of scanning. K documents reside at MCCI facilkies for a perkzd bngerthan 90 days after a request for delivery has been made, storage charges will appN• MCCI is cwt responsible for maintaining permanent archive and accept no resporsibilky to Ices of ekxtronic data. ENTERPRISE WIDE SCANNING SERVICES: In accordance wkh the terms end condkions as laid out here wthin, MCCI can provide any department in the wganizatbn with scannng servkes for documents other then those described in Section I of the prcing proposal. Cost vAli be based on the attached prking schedule (Exhibk A}. MCG will console with each department interested in beginning their own MunLSCan project to determine individual scanning and indexing needs. For further information and instruction regarding this saMce please contact our Servke Bureau Manager. MICROFILM $ FICHE CONVERSION SERVICES: MCCI often electronic conversion servkes for microfilm, microfiche, and aperture cards. The CIieM will provide MCCI wkh data to be converted to electronic format. MCCI will eMract the images contained on the film/fkhe end migretethemto taserfiche w to another industry standard format es requested by the Client. The images will be captured based upon the reduction ratio and threshold between the beginning end ending of new Images on the onginalfilm. -MCCI is not responsible for the accuracy of exsting image quality, such as black borders, skewed Images, blurring Imago, non-legible Images, or oMer errors that ere cwt controlbble by MCCI. Unless otherwise apecKled In the protect scope, MCCI will irldez by the roll/card number or unique identKier. PROTECT TIMELINE: MCCI will complete arW deliver the project vrkhin 90 days after receipt of dotumeMa. Should MCCI require additonal time, the CIieM will be notified immediately. The delivery for routine updates to the database will be wthin 30 days. PRICING: Charges appl y on a per project basis end are dependent upon size end volume of documents. MCCI requires having the entire project In bulk rather than in small quaMkies. Breaking the project imo smaller quantkies will affect the volume prking and additional charges per Image may apply. A sample may he required prlorto confirming large volume job pricing. UNANTICIPATED DOCUMENTTYPES & SRES: The prkes quoted ere made wkh the expectation that customer will property prepare end annotate materials for scanning bureau use and that document are comhtent wkh the description provided in the scope of services. If documents are not as inklalty represented, eddkbnal charges will appy according to Exhibk A. MCCI will cell for authorbation to proceed wkh the protect. LASERFICHE SYSTEM CUSTOMERS: Due to requirements by Laserfiche rystems regarding the importing of images end indexing Information, It is Nighty recommended that CReMS who already have a Laserfkhe system have their documents scanned using only Laserfiche software. This will ensure that all associated indexing information will be property retained after the importing of images into the tasefiiche system. MCCI has knowledge of the software version, indexing requiremeMS, and compatibility issues for each of our Laserflche system clients. Forthese reasons, MCG should be considered as a Sde Source providerfor scanning servkes. MCCI CERTIFIED PARTNERS: MCCI malntaim MuniScan partnerships for the purpose of additional capacity and flexibility in meeting client expectations. In the evert MuniScan partners are used for a project, the management and support of the project is handled directly by MCCI. ADDRIONAL SERVICES As an addtional service/product underthis contact MCC and MCG can provide the following: • Eksctronic Agenda and Legislative Management (Legistar). MCCI offers Legistar Software and related services which provides electronic automation end creation of Agendas. • Document Scanning Services (MuniScan). MCCI offers scanning indexing end integretbn of hard copy documents wkh Laserflche Software to provide the CIieM wish the most powerful index retrieval search engine available with the folowing features: intukive browse window, index cards, and fuuy logic • Contract Management Software (Contract Assistant). MCCI offers the Contract Assistant Sokwere (developed by Blueridge Sokware) which is a web based solutbn designed to provide control end automation of the contract menagemeM process. • Code Supplementation and Cod'rfication Services (MuniCode). Municipal Code Corywation offers supplementation of existing Codes, Codgication of Ordinances and Recod'rfkation of existing Codes. Our optional services include legal review, republrshing, edkoriai and index work and electronic options (CD, Internet). • Utility Billing Services (MuniBills). MCCAdvantage offers Lulling statement and remittance processing services as an addtional benefit underthis agreement. MCCAdvantage, a subsidiary of MCC, can provide the client wkh design, priMingarrd mailing services for customer billing/statemeMS of ail types. These services also include remittance payment options, software and other billing sdutions. AGREEMENT EXTENDED TO OTHER GOVERNMENTAL UNRS MCCI agrees to allow any other Government agengr to purchase items, at the same terms, condkians and pricing as this contract during the period of time that this contract's in effect. Minor changes in terms end conditions may be negotiated by MCCI end participating Government agencies. Any orders issued against this agreement shall be the sole respomibili[y of the Government agency piadng the order. k is understood that the Client shall incur nofinancial respomibility in connection with any purchase by another GovemmeM agency. TRAVEI EXPENSES If the client carrrels w reschedules en imtellation after MCCI has made travel arrangements, trevel expenses may be incurred due to circumstances such as non-refundable airline ticket, hotel reservatare, rental cars, etc. LIMBED LIABILITY In no evert shall MCG's total liabliky to the diets exceed the project fees paid to MCCI by the diets. FORCE MAIEURE Nekher party droll ba liable for any delay orfailure In performance due to causes beyond its reasonable control TERMINATION The services provided in this agreement will be in full force end effect for a period of one (1) year from the date of shipment of the completed product to the organizetlon. Thereafter, this agreement will be automatically renewed from year to year, provided that ekher party may alteror cancel the terms of this agreement upon sixty (60) days' written notke.